Ensuring the security of guest information during the pre-check-in process is a top priority at Seaside Homes. Pre-check-in is an essential step that all guests must complete before receiving key and property access details. While this process enhances security and streamlines check-in, it also involves handling sensitive personal data. That’s why we implement robust security measures to protect guest information every step of the way.
Why Pre-Check-In Matters
The pre-check-in process is designed to:
- Verify guest identity – Preventing unauthorised access to the property.
- Ensure a smooth arrival – Gathering necessary details in advance reduces check-in delays.
- Maintain security protocols – Protecting owners, guests, and the property itself.
Since this process involves collecting personal details such as names, addresses, contact information, and payment details, data protection is a top priority.
How We Protect Guest Information
At Seaside Homes, we use industry-leading technology to safeguard guest data throughout the pre-check-in process.
1. Secure Guest Portal on RMS
Our Guest Portal and pre-check-in process are hosted via RMS, a fully PCI Compliant property management system. This ensures that all guest information is securely collected, stored, and processed using industry-approved security standards.
2. PCI-Compliant Payment Processing with Stripe
For payment security, we use Stripe, a trusted PCI Compliant payment gateway that seamlessly integrates with RMS. Stripe allows for:
- Secure credit card storage – Guest payment details are safely stored using encrypted credit card tokens.
- Encrypted transactions – Payments are processed directly through Stripe, ensuring that sensitive data remains protected.
- Tokenised credit card details – Instead of storing raw credit card information, Stripe generates credit card tokens, which are encrypted and used securely within RMS to process payments.
- Automatic deletion of credit card details – All stored credit card information is automatically deleted 14 days after guest departure, ensuring compliance with data protection policies and reducing the risk of data retention vulnerabilities.
3. Encrypted Data Transmission
All personal and payment details entered during pre-check-in are transmitted using SSL encryption, ensuring that data is protected from unauthorised access during transmission.
4. Limited Access and Compliance
We follow strict data access controls, meaning only authorised personnel can access guest information. Our systems comply with industry regulations to ensure the highest security standards are maintained at all times.
Our Commitment to Guest Privacy
At Seaside Homes, we prioritise guest privacy and data security. By leveraging PCI Compliant systems, secure payment processing, and advanced encryption, we ensure that guest information remains protected throughout the entire pre-check-in process.
If you have any questions about our security measures, feel free to reach out—we’re always happy to provide reassurance about how your information is handled safely and securely.
